Email Marketing

AI Meets Etiquette: How to Format Professional Emails with a Technological Edge


Qasim Farooq


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Email remains a key communication tool in business - with 126 business emails exchanged between professionals everyday.

The significance of this communication can be further gauged from the 2024 study which states that 86% of business professionals prefer to communicate by email for business purposes.

So, knowing how to write a professional email is crucial.

Whether you're contacting a colleague, reaching out to a client, or following up with a potential customer, the way you present yourself through email can make a big difference.

Therefore, a well-crafted professional email not only serves to get your message across but also plays a pivotal role in creating the impression of you and your business, in the mind of your recipient.

But what goes into a proper business email format?

For starters, it involves a clear subject line that tells the recipient what the email is about. Then, there's the greeting. A polite and respectful opening sets the tone for the rest of your email.

Moving ahead, the body of your email should be concise and to the point, with a logical flow that makes it easy to read. Finally, a courteous closing and a professional email signature wrap things up neatly.

Now, you might be wondering why the format of a business email is so crucial. Think about it this way: It makes your message easier to digest and increases the chances of getting a response.

This is where things get interesting.

While these elements of professional email writing are important, they can also be time-consuming and challenging to get just right.

So how do we get out of this? This is where AI steps in.

AI-powered tools can help you enhance your email writing, making sure your email cover letter and messages are clear, polished, and professional.

Imagine having a tool that checks your grammar and spelling on the fly, ensuring your emails are free of errors. Or one that offers hyper-personalization, allowing you to have direct, personalized communication with your target audience.

All of this, and more, is possible with AI.

This blog will expand first into the key elements of a professional email format, discuss why it's important, and then understand how AI can enhance your email writing. We'll also take a look at some top AI-powered tools that can help you write better emails.

By the end of this read, you'll have a clear understanding of how to combine etiquette with technology to craft the perfect email every time.

Let’s get started!

Professional Emails: An Overview

Crafting a professional email requires more than just a professional email address - it demands attention to detail and a clear structure to ensure your message is understood and well-received.

Let’s look at the ingredients of a proper email format.

Ingredients of A Professional Email

1) A Captivating Subject Line

The subject line is your first chance to make an impression when writing professional emails. Your subject line should be clear, concise, and relevant to the content of your email.

A good subject line grabs the recipient's attention and encourages them to open the email.

For example, “Meeting Reschedule for 7/15” instead of just “Meeting”, not only provides more information but is also more attention grabbing.

A well-crafted subject line also significantly increases the open rate of your emails.

2) The Right Salutation

Your salutation sets the tone for the rest of your email, and is therefore a crucial part of a correct email format.

It should be according to the relationship you have with your recipient. For formal or first-time communications, “Dear [Name],” is suitable. For more casual or ongoing conversations, “Hello [Name],” or “Hi [Name],” might be more appropriate.

The key is to match the level of formality to the context of your email.

3) A Brief Introduction

The introduction is part of your professional email format where you establish the context for your email.

Mention why you are writing and reference any prior communications if applicable. This helps the recipient understand the purpose of your email right away.

For example, “I hope this message finds you well. I am writing to follow up on our recent correspondence regarding the AI project…”

This approach builds rapport and sets a positive tone for the rest of your message.

4) An Easily Digestible Body

The body of your formal email should be organized and easy to read.

Break your content into short paragraphs, each focusing on a single point. Use bullet points or numbered lists to highlight key information. This makes your email more easily understandable and ensures that important details are not overlooked.

It also helps the reader quickly grasp the essential points and respond appropriately.

5) A Proper Conclusion and Closing

End your email by summarizing the main points and stating any next steps or actions required.

Be clear about what you expect from the recipient, whether it’s a reply, a meeting, or another action.

Your closing line should be polite and reflect the tone of your email. Common sign-offs include “Thank you,” “Best regards,” “Kind regards,” and “Sincerely.” Choose a closing that matches the formality of your email.

Your email signature should include your full name, job title, company name, and contact information.

By following these guidelines, you can format your email properly and create professional emails that are both effective and courteous.

How to Format Professional Email

Proper formatting enhances readability and ensures your message is well-received. Here are some tips to follow:-

Keep It Brief: Be concise. People appreciate emails that get to the point quickly. If your email is long, consider whether all the information is necessary or if some details can be shared in an attachment or a follow-up email.

Use Paragraphs and Lists: Break up your email into short paragraphs. If you need to include several points, use bullet points or numbered lists. This makes your email easier to scan and ensures that key information isn’t missed.

Maintain a Professional Tone: Match your tone to the context and recipient. For business communication, err on the side of formality. Avoid slang, jargon, and overly casual language.

Include a Call to Action: Make it clear what you want the recipient to do after reading your email. Whether you need a reply, a document, or a meeting, spell it out.

Proofread: Always review your email for spelling and grammatical errors before sending it. Reading it out loud can help catch mistakes and ensure it reads smoothly.

Why Does A Professional Email Format Matter?

By paying attention to the format of your emails, you can improve your communication and build stronger professional relationships.

First Impressions Count

Your email is often the first point of contact you have with someone - and so, the way your email looks and reads sets the tone for your relationship.

A neatly formatted email with a clear structure shows that you value professionalism and respect the recipient's time. It demonstrates that you’ve put thought into your message, making you appear more credible and trustworthy.

Imagine receiving an email that's overloaded with textual information with no clear structure. It feels overwhelming, right?

In contrast, a well-organized email with headings, bullet points, and short paragraphs is much easier to digest. It invites the recipient to read through your message and engage with it, creating a positive first impression.

Clarity and Readability

An effective email should be easy to read and understand.

Formatting helps break down your message into manageable chunks, making it simpler for the recipient to follow your points. This not only makes your email more readable but also ensures that your main points are not lost in a sea of text.

When your email is clear and well-structured, the recipient can quickly grasp your message and respond appropriately.

This is particularly important in a business setting, where clear communication can lead to faster decision-making and more efficient collaboration.

Professionalism and Respect

A well-formatted email reflects your professionalism and respect for the recipient. It shows that you care about how your message is received and that you take your communication seriously.

Emails that are poorly formatted, with spelling errors or inconsistent fonts, can come across as careless or rushed - and can leave a bad impression on your recipient.

On the other hand, a polished email with consistent formatting, proper grammar, and a professional tone shows that you’ve taken the time to craft your message thoughtfully. This can help build respect and trust, which are crucial in professional relationships.

Effective Communication

The main goal of any email is to communicate a message. Formatting helps ensure that your message is conveyed clearly and effectively.

By organizing your content logically, you guide the recipient through your email, making it easier for them to understand your points and take necessary action.

For instance, if you're requesting information or a meeting, clearly stating this at the beginning of the email and summarizing your request at the end can increase the chances of getting a positive response.

Considering the aforementioned discussion, it is clear that a well-formatted email is not just about aesthetics—it's an effective and essential tool for business communication.

How AI Enhances Professional Email Writing

Artificial Intelligence has been a harbinger of better, more effective communication in today’s age. Let’s break down the key points and specific ways AI is transforming professional email writing.

Content Suggestions

Staring at a blank screen, unsure of how to start or finish your email? AI can step in with content suggestions that help you articulate your thoughts clearly.

AI tools can provide opening lines, closing statements, and even suggest different ways to phrase your main points. This not only saves time but also helps in crafting a more compelling message.

Also, by offering variations in sentence structure and vocabulary, AI ensures that your email remains interesting, fresh and easy to read.

Enhancing Email Structure and Format

The structure of an email is crucial for readability. AI can help organize your content logically, making it easier for the recipient to follow.

For example, AI can suggest breaking down long paragraphs into shorter ones, adding bullet points, or using headings to highlight key sections.

This makes your email visually appealing and straightforward to navigate, increasing the chances that the crux of your email is read and properly understood.

Tone and Style Adjustment

Writing the perfect email is not just about what you say, but how you say it.

AI tools can analyze the tone of your message, making sure it matches the situation. Whether you're writing to a colleague or a client, these tools help adjust the formality and friendliness of your email.

For instance, if your message comes off as too stern or too casual, AI can suggest alternative phrases to balance your tone.

This ensures that your email is both respectful and engaging, leaving a positive impression on the reader.

Personalization of Content

Personalized emails tend to get better responses, and AI excels at this.

By analyzing data such as past interactions and preferences, AI can help tailor your messages to each recipient. This might include recommending personalized greetings, suggesting relevant content, or even adjusting the tone based on previous exchanges.

Personalized emails, in contrast to a typical business letter, show that you value the recipient, which can build stronger professional relationships and improve communication outcomes.

By leveraging these AI capabilities, you can significantly improve your email writing process and leave a strong and positive impression on your recipient.

4 Top AI-Powered Email Writing Tools to Supercharge Your Professional Emails


Grammarly is an AI-powered grammar checker with features that can help you write polished emails. It looks for errors and provides insights on improving your delivery, clarity, and engagement.

Key Features

Grammar and Spell Check: Instantly corrects grammar and spelling errors, ensuring your emails are polished and error-free.

Tone Detector: Analyzes your writing tone and suggests adjustments to match the desired level of formality and friendliness.

Clarity Suggestions: Offers insights to improve the clarity and engagement of your emails, helping you convey your message more effectively.


Offers a free version with basic writing checks and 100 AI prompts per month, whereas individual plans start at $30 per month.

Copy.AI is an email writer built around a chatbot. It’s similar to ChatGPT but with added benefits such as the tool being able to search the web to use up-to-date information in your content.

Key Features

Web Search Integration: Includes up-to-date information in your copy by pulling in information from the web, ensuring your content is relevant and accurate.

Brand Voice: Analyzes your existing content and matches output to your brand’s style, maintaining a consistent tone and voice across all communications.

Email Templates: Provides pre-built templates for various email marketing needs, which can be easily customized to fit your specific requirements.


Offers a 7-day free trial to test features. Paid plans start at $49 for 5 user seats.


Jasper is a fully-featured AI writing assistant that can help supercharge your email outreach.

Key Features

Email Subject Line Generator: Creates compelling subject lines that grab attention and improve open rates.

Brand Voice: Generates writing that matches your brand’s style, ensuring consistency in tone and messaging.

Content Templates: Provides templates for various types of content such as SEO and social media posts, making it easier to create diverse content.


Offers a 7-day free trial, with paid plans starting at $39 for its one-seat creator plan and $99 for a three-seat teams plan.


GoCustomer is an AI-enabled email marketing platform designed for effective customer acquisition, retention, lead nurturing, and upselling.

Key Features

Hyper personalization through Agents: Enhances customer engagement by extracting insights from LinkedIn profiles and websites to deliver highly personalized messages, fostering a personal connection with each recipient.

Email Template Recipes for Customization: Provides pre-built email recipes that can be customized to create engaging, personalized emails at scale.

AI-driven Lead Nurturing: Identifies and nurtures potential leads with personalized content, effectively moving them through the sales funnel and boosting conversions.


  • Easy scalability and smooth workflow integration.

  • Hyper personalization features significantly enhance engagement.


Provides a 7-day free trial to test its features, with the basic starter plan beginning at $70 per month.


Professional email writing is an essential skill, and AI tools can significantly enhance your efforts to format an email. By leveraging AI, you can ensure your emails are not only professional but also engaging and effective.

Using AI tools like Grammarly,, Jasper, and GoCustomer, you can improve various aspects of your email writing. These tools help you craft error-free, well-structured, and personalized messages.

Imagine having an assistant that not only corrects your mistakes but also suggests ways to make your message clearer and more engaging. AI tools do just that, saving you time and ensuring your emails are polished and professional.

Ultimately, the goal of using AI in email writing is to enhance communication. Clear, concise, and personalized emails can help build stronger relationships with colleagues, clients, and partners.

Embrace these technological advancements to communicate more efficiently and leave a lasting impression with every email you send.

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Table of Contents

    In a nutshell

    A professional email should have a clear subject line, proper salutation, concise and organized body, and a courteous closing with a professional signature.
    AI tools can help with grammar and spelling checks, content suggestions, tone adjustments, and personalization, making your emails more polished and effective.
    Begin with a clear and relevant subject line followed by a polite salutation that matches the formality of your relationship with the recipient.
    Make your subject line clear, concise, and relevant to the content. It should grab the recipient’s attention and encourage them to open the email.
    Avoid grammatical errors, overly casual language, unclear subject lines, lengthy and unorganized content, and lack of a clear call to action.
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